Store Guidelines and Policies

🧾 Store Guidelines & Policies

Welcome to our page! Please take a moment to read through our store guidelines and policies.
Happy Collecting!

IMPORTANT: All items are 100% authentic.

πŸ“‘ Table of Contents

🧺 Pre-Order Policies

Items marked as Pre-Order are not yet released and are still within the official pre-order period.

Down Payment

  • A down payment is required for each pre-order item. The amount is indicated on the product page.
  • No reservation or slot will be secured without a down payment.
  • Down payments are strictly non-refundable and non-transferable, unless the pre-order is canceled by the supplier or CBPH is unable to fulfill the order due to supplier allocation or availability issues.

Individual Items & Sets

  • Each item is treated as an individual order/slot unless explicitly listed and sold as a set or bundle.
  • Items that are designed as companion pieces, matching characters, or part of the same series are still considered separate items if they are listed and purchased individually.
  • Only items explicitly sold as a set or bundle will be treated as one combined order for purposes of allocation, cancellation, and refund.

Placing Pre-Orders

  • Via Website: Add to cart and proceed to checkout.
  • Via Facebook: Comment β€œ+1” on the post, then send us a screenshot of your down payment via PM.

Pre-Order Promo

  • To avail of the pre-order promo price, submit a screenshot of your payment confirmation on or before the pre-order deadline.

Item Allocation & First Pay, First Served

To ensure fairness, orders for items with limited availability are processed on a first-pay, first-served basis.

  • For items under allocation or with limited availability, orders are processed on a first-pay, first-served basis.
  • A slot is considered secured only after the required payment has been received and confirmed.
  • Adding an item to your cart, commenting "+1", or sending an inquiry does not guarantee reservation or allocation.
  • In the event of limited stock, priority will be given to customers whose payments were received first.

πŸ“¦ Back Order Policy

Items marked as Back Order are past the pre-order deadline but may still be available from our distributor. Availability is subject to confirmation, and orders are placed only after a down payment is made.

  • Please confirm the item’s availability before making a down payment.
  • Once confirmed, we will order the item from our distributor to secure your slot.
  • Orders are processed immediately β€” cancellations and refunds are strictly not allowed.
  • Back order items are not reserved until payment is made.
  • Prices may vary for back order items depending on distributor rates and market demand.

πŸ›οΈ In Stock Policy

Items marked as In Stock are on-hand and available for release.

  • These may be cross-posted on other platforms and/or displayed in our physical cabinet at Hobby Kaikan, so availability may change quickly.
  • Once availability is confirmed, customers must pay in full or place a non-refundable down payment to reserve the item.
  • Reservations are valid only until the agreed date.
  • If unpaid by that date, the reservation will be forfeited and the item will be reposted for sale. Down payments are non-refundable.

❌ Cancellation Policy

  • Cancellations are only allowed within 24 hours after placing an order, and only if the item is still within the pre-order period. If the pre-order deadline has already passed, cancellations will no longer be accepted even if the 24-hour window has not yet elapsed.Β 
  • Once this 24-hour window has passed, any down payment made for pre-order items is strictly non-refundable and cannot be transferred to other items, even if the pre-order deadline is still ongoing.
  • Orders cannot be canceled due to box dents, shipment delays, or similar concerns.
  • Customers with previous records of cancelled pre-orders, cancelled orders, or unclaimed items may still place new orders with CBPH. However, depending on the customer's order history, CBPH may require a 50% down payment (DP) for succeeding pre-orders instead of the usual or the indicated regular DP.
    • The 50% DP will remain non-refundable and non-transferable, in accordance with our Pre-Order Policy.
    • Once the customer successfully completes at least one order after the higher DP requirement has been imposed, CBPH may allow the customer to return to theΒ regular DP requirement for succeeding orders.
    • CBPH reserves the right to continue requiring a higher DP for customers with repeated cancellation or unclaimed-order records, depending on their order history.

πŸ•’ Order Holding Period

  • Checked out orders on the website without down payment will be held for a maximum of 3 days.
  • If payment is not received within that period, the order will be automatically cancelled and the item will be reposted for selling without further notice.
  • If you still wish to purchase the item after cancellation, you may place a new order.
  • Back Orders are subject to availability. Please send us a message to check the latest stock status and pricing.

πŸ“± Account Accessibility & Buyer Contact

Buyers are responsible for keeping their account accessible and for notifying CBPH if their account is deactivated, hacked, restricted, or otherwise inaccessible.

  • If your account is deactivated, hacked, restricted, or otherwise inaccessible, please notify CBPH through a new account or via email at collectorsbaseph@gmail.com. If you create a new account, please inform us and provide your previous account name and/or order details so we can properly update our records.
  • If an order arrives while the buyer’s registered account is inaccessible and CBPH has no alternative contact information provided by the buyer, anyΒ allocated slot may be released to the next buyer if there is another buyer ready to claim the slot. The 3-day waiting period does not apply when there is a waiting buyer for the allocated slot.
  • If there is no waiting buyer, CBPH will allow up to 3 days from the item's arrival for the original buyer to contact us through a new account or email. If no contact or notification is received within the 3-day period, any remaining item may be released as an Extra / In Stock item for sale. Once released, availability is no longer guaranteed.
  • Buyers are responsible for providing an alternative means of contact if they become unable to access their registered account. CBPH is not responsible for missed updates or delays in communication when no alternative contact information has been provided.
  • Any DP/payment made for the released slot remains non-refundable and non-transferable, in accordance with the applicable CBPH cancellation and payment policies.

πŸ’³ Balance & Release

  • Pay your remaining balance within 3 days of receiving your item release notice.
  • To extend your payment deadline by 7 days, a β‚±20 fee per item will apply.
  • Unpaid balances after the deadline result in forfeited reservations. Items may still be claimed if available, but there is no guarantee.

πŸ’° Refund Policy

  • Refunds may apply only when CBPH is unable to fulfill an order due to a supplier/distributor issue, such as cancellation, allocation failure, or item unavailability.
  • DP/payments are non-refundable and non-transferable when the order is forfeited or the slot is released due to buyer-related reasons, including non-payment, non-response, or failure to claim the item within the allowed period.
  • Once a slot has been released to another buyer, it can no longer be reclaimed, even if the original buyer responds afterward.

⏰ Estimated Dates & Pricing

  • Release, shipping, and arrival dates are estimates and may change without notice.
  • Prices and item details may also change based on distributor updates.

πŸ“¦ Item Stashing Policy

We offer item stashing for customers who wish to consolidate multiple orders before shipment. To help us manage our storage space, the following stash limits will apply effective August 1, 2026:

  • Up to 10 stashed items, or
  • Up to 90 days (3 months) from the arrival date of your first stashed item,

whichever comes first.

  • Once either limit is reached, we will notify you to arrange shipment or pick-up of your items.
  • Items that remain in storage beyond the applicable stash limit may be subject to a storage fee of β‚±20 per item per month until shipment or pick-up has been arranged.
  • The stash limit applies per customer across all active orders and is not counted separately per order.
  • Customers are responsible for monitoring their stash and arranging shipping or pickup within the allowed period. CBPH will send reminders when the stash limit is reached, but customers should not rely solely on reminders and are encouraged to keep track of their own stash.
  • While stashed items are in our custody, CBPH will take reasonable care to keep them safe and properly stored. However, stashing is a storage service and does not constitute insurance for the stored items.
  • CBPH shall not be held liable for loss or damage caused by circumstances beyond our reasonable control, including but not limited to fire, flood, earthquake, typhoon, natural disasters, theft, or other unforeseen events.
  • In such circumstances, CBPH will not be obligated to provide a refund or replacement for affected items.

🚚 Shipment & Return Policies

Shipping Fees

  • The buyer is responsible for all shipping costs.

Shipping Schedule

  • Lalamove / J&T / GoGo Xpress
    - Usual Pickup Schedule: Monday to Friday
  • LBC
    - Usual Pickup / Drop-off Schedule: Tuesday, Thursday, Saturday, and Sunday
  • As a small team, we appreciate your patience. Shipping schedules may occasionally change due to holidays, weather conditions, or courier availability.

Shipping Options

  • We ship nationwide via LBC, GoGo Xpress, and J&T. Once handed over to the courier, delivery timelines and handling are beyond our control.Β 
  • Same-day delivery within Manila, Cavite, and Laguna via Grab or Lalamove, also at buyer’s risk.
  • J&T Express shipments are not eligible for Cash on Delivery (COD). Shipping fees must be paid and confirmed before we book the shipment.
  • COD is available for Lalamove,Β LBC & GoGo Xpress only.

πŸ“¦ LBC Packaging Option

  • By default, all items are shipped as MISB (Mint in Sealed Box).
  • For customers who wish to reduce shipping costs, we can accommodate "Tupi Box" packaging requests, wherein the item box will be opened and carefully folded prior to shipment. Subject to item size and packaging feasibility.
  • Please note the following:
    • The item will no longer be considered MISB once opened.
    • Box and/or item condition may be affected during repacking.
    • Returns, replacements, refunds, or box-condition claims related to the packaging condition will no longer be accepted once the item has been opened for Tupi Box packaging.
    • By requesting Tupi Box packaging, the buyer acknowledges and accepts these conditions.

Shipping Damages

  • Collectors Base PH will not be liable for delays, loss, or damage caused during transit.
  • We send photos of your item before shipping to ensure quality upon dispatch.

Returns for Defects

  • Returns for factory defects are subject to approval by our supplier/distributor.
  • Inspect inner packaging before opening. Once opened, the item is considered accepted.

Box Condition

  • Minor box dents or imperfections are not valid for returns or refunds.
  • We pack securely, but box wear during transit may occur.

Return Shipping

  • All return shipping costs will be shouldered by the buyer.

🏬 Location

  • Main Address: General Trias, Cavite
  • Physical Display: Visit our in-stock items at our rented cabinets HK-157 and HK-158 inside Hobby Kaikan – 3rd Floor, Festival Mall, Alabang, Muntinlupa City.
  • Meet-up Locations (subject to schedule):
    • SM Mall of Asia (MOA)
    • One Ayala
    • Festival Mall Alabang
  • Meet-ups are by schedule and subject to availability. Weekend schedules are generally preferred.
  • Self pick-up in General Trias, Cavite is available by schedule and is typically arranged on weekdays.
  • Walk-ins at Hobby Kaikan are welcome. Hobby Kaikan staff can assist with direct purchases.

πŸ’Έ Modes of Payment

  • Bank Transfer: BPI, BDO
  • E-Wallets: GCash, Maya

πŸ“ž Contact Us

⭐ Customer Reviews & Community Presence

We encourage customers to review their experience with Collectors Base PH. Customer reviews, proof of deliveries, and shop updates may be viewed through the following channels:

  • Facebook Reviews – Customer feedback and recommendations submitted through our Facebook page.
  • Proof of Deliveries Album – Photos of successfully delivered orders shared by our customers and our team.
  • Instagram – Additional customer photos, deliveries, and shop updates.

As a growing small business, we sincerely appreciate every review shared by our customers. Reviews help future buyers shop with confidence and support the continued growth of our community.

Customers may also visit our display cabinets at Hobby Kaikan, Festival Mall Alabang, to view available items and verify our physical presence.

πŸ“… Changelog

  • April 15, 2025 – Added note about possible price changes for Back Orders
  • May 22, 2025 – Added 3-day holding period for orders without down payment; clarified slot expiration
  • July 2, 2025 – Added Table of Contents, updated layout and section icons; added In Stock Policy and Hobby Kaikan cabinet location
  • July 27, 2025 – Added definition of product types (Pre-Order, Back Order, In Stock, Extra Slot) and revised the Cancellation Policy to clarify refund and transfer conditions.
  • June 8, 2026 – Added COD policy, shipping schedules, meet-up/pick-up schedules, LBC Tupi Box packaging option, and Customer Reviews & Community Presence.
  • July 1, 2026 – Added subsection for First Pay, First Served policy for limited-availability items. Added Item Stashing Policy and introduced stash limits effective August 1, 2026.
  • August 31, 2026 – Added clarification on individual items and sets, including separate allocation, cancellation, and refund treatment for items purchased individually. Also added clarification on responsibility and liability for stashed items.
  • September 20, 2026 – Updated the Cancellation Policy to clarify the non-refundable DP rule for pre-order items and added guidelines for customers with previous cancellation and/or unclaimed order records.
  • September 27, 2026 – Added Account Accessibility & Buyer Contact policy and clarified Pre-Order DP refund exceptions for supplier allocation or availability issues.
  • October 8, 2026 – Added Refund Policy section clarifying refundable and non-refundable payments.